Eng. Taseer Ahmed MBA (Finance), PMP.

IT Service Management | Strategic Leadership | Program Manager

+966-568510874.     E mail: taseer2@gmail.com    www.linkedin.com/in/taseerahmed62. Riyadh Saudi Arabia

Summary

Senior Program Manager with a proven track record of delivering multi-million-dollar mega ICT projects across NEOM City, King Abdullah Financial District, and ITCC. Smart City Technology expert specializing in solution design, deployment, and program execution in public safety, telecom, and ICT infrastructure. Successfully led programs valued at over SAR 500M+, impacting enterprise-scale networks. Adept at strategic leadership, program governance, and digital transformation, ensuring cost-optimized, scalable, and high-performance technology solutions.

Skills

ICT Solution Design & Architecture, Strategic Leadership & Program Governance, Financial & Budgetary Management, Smart City & Public Safety Technologies, Digital Transformation & Innovation, IT Service Management (ITSM) – BMC Remedy, ServiceNow, Jira, MS Project, Visio, Excel SLA Optimization & Performance Management, Vendor & Contract Management, Risk Management & Compliance (GRC), Stakeholder & Ecosystem Engagement.

 

Work Experience

Capability Development Project Management Consultant              NEOM CITY Saudi Arabia | Jun 2021 – Present

  • Led the design and deployment of NEOM’s critical data connectivity backbone, covering 26,000 sq km, ensuring 99.99% uptime for secure, high-speed DWDM communications, Mobile & leased solutions, optimizing cost.
  • Evaluated and tested 15+ advanced public safety technologies, including AI-driven police robots, autonomous security drones, anti-drone systems, and location tracking solutions, ensuring their readiness for NEOM’s futuristic smart city.
  • Implemented ITSM & frameworks to meet operational SLA, integrating ServiceNow and Agile methodologies for workforce and incident management.
  • Redesigned the WAN topology, reducing OSP length by 60% and cutting overall project costs by 30% while enhancing network performance.
  • Managed multi-million SAR budgets, ensuring projects adhered to financial constraints and delivered maximum ROI.

ICT/Telecom Managed Services Head                                                  EMIRCOM | Riyadh | Jan 2016 – Apr 2021

  • Managed a 140+ member team delivering end-to-end ITSM and telecom managed services for Mobily Corporate customers across 32 Data Centers in Saudi Arabia.
  • Implemented Lean ITSM methodologies, improving SLA performance by 10% and reducing operational costs by 15% through automation and process optimization.
  • Led disaster recovery and business continuity planning in compliance with GRC Framework, ensuring uninterrupted services during critical failures and reducing downtime by 40%.
  • Optimized vendor management, streamlining procurement and maintenance contracts, achieving cost savings of SAR 10M+ annually.
  • Spearheaded digital transformation initiatives, introducing AI-driven fault detection and predictive maintenance for critical infrastructure integration of the ServiceNow platform.
  • Developed Reporting dashboards for periodic Performance reviews and required changes.

WAN Connectivity Program Manager                                                                   Hasoub | Feb 2014 – Jan 2016

  • Successfully delivered a SAR 110M, 240km, 40-site high-speed secure WAN connectivity project for the Saudi Ministry of Interior (MoI), ensuring secure and resilient communications.
  • Redesigned the WAN topology, reducing OSP length by 60% and cutting overall project costs by 30% while enhancing network performance.
  • Faced with a partner bankruptcy impacting 60% of this project, rapidly recruited and developed an internal team to deliver the critical outside plan work. This decisive action mitigated the risk and ensured project continuity, protecting substantial business value.
  • Led a team of 50+ engineers and project managers, ensuring seamless execution and stakeholder engagement across ministries and telecom partners.

Program Manager (NSS)                                                               Saudi Business Machines | Dec 2012 – Feb 2014

  • Led a SAR 220M smart city ICT infrastructure design & offered services program for King Abdullah Financial District (KAFD) and ITCC campuses, collaborating with government, telecom operators, consultants, and private stakeholders.
  • Designed and optimized the city’s next-gen telecom backbone, integrating fiber, wireless, Voic, data, IPTV, fttx and IoT-based smart city solutions comprising 112 Towers and 2 data centers.
  • Developed and implemented governance frameworks, ensuring regulatory compliance and risk management in ICT deployments.

Technical Project Manager                                                   Lucent, Nokia, Etisalat, PTCL | May 2007 – Nov 2012

  • Designed and deployed the first-ever NGN solutions over copper last-mile, installing 1,500 Access Nodes (MSAN-V) across Saudi Arabia, improving broadband penetration.
  • Led network modernization projects, transitioning legacy TDM infrastructure to IP-based systems, reducing OPEX by 25% and enhancing network reliability.

Manager Interconnects and Regulations                      Pakistan Telecommunication, Pakistan — 2005 – 2007

  • Led interconnect implementation (integration) and regulatory compliance for PTCL, enabling seamless integration of new telecom operators into the national network. Played a key role in fostering industry collaboration and expanding telecom infrastructure.
  • Developed and implemented connectivity as per Reference Interconnect Offer (RIO), ensuring regulatory compliance and facilitating interconnect agreements by other licensed operators with telecom carriers PTCL.

Director Switching & Transmission                          Pakistan Telecommunication (PTCL), Pakistan — 2003 – 2005

  • Directed the operation and maintenance of the PSTN telecom network for the Lahore region. Managed a large, multidisciplinary team to comply with SLA, reduce operational costs by 30%, through improved financial management. Modernized data storage systems to ensure reliable service delivery to 0.5 million End users.

ICT Operations Consultant                                                 Lucent, Nokia, Etisalat, PTCL | May 1991 – Nov 2003

  • Executed business transformation for Saudi Telecom EBU Fiber services. Conducted IT service Management for Asian telecoms operators in technical and leadership roles.

Education and Certification

  • Eng. Electrical Engineering, Lahore Pakistan
  • MBA (Finance), Lahore Pakistan
  • PMP (Project Management Professional) – PMI # 1582246 -USA
  • ITIL v4 Certified – IT Service Management – UK
  • GRC (Cyber Security Governance Risk management & Compliance) – Coursera
  • Advanced Telecom Networks Certification – Nokia/Lucent/Lucent/Ericsson/Alcatel – UAE, Belgium

Achievements

  • Strategic Leadership: Successfully retained SAR 100M+ mega-contract by rapidly rebuilding a team after a major partner’s bankruptcy, ensuring service continuity and client trust.
  • ICT MS Operational Excellence: Implemented Lean ITSM frameworks, reducing operational costs by 15% and boosting SLA compliance by 10%.
  • Innovation & Transformation: Redesigned WAN OSP routes, achieving a 60% cost reduction and 30% faster project delivery.
  • Risk & Compliance Optimization: Developed GRC frameworks for ICT operations, enhancing regulatory compliance and mitigating security risks.
  • Customer Success & Business Growth: Achieved 40% faster incident resolution through AI-driven network monitoring, improving customer experience.

Languages

 English Professional ••••••                       Arabic Conversational ••••••                         Urdu Native ••••••